61.__________ extrinsic rewards can undermine innovation.
a.Long-termc.Monetary
b.Short-termd.Nonmonetary
62.__________ systems must be carefully managed to ensure that they provide an adequate return on investment.
a.Incentivec.Reward
b.Motivationd.Investment
63.Incentive systems must be carefully managed to ensure that they provide an adequate __________.
a.success ratec.employee motivation index
b.return on motivationd.return on investment
64.One of the most important elements of a successful incentive program is that it provides accurate and timely performance __________.
a.analysisc.feedback
b.motivationd.investment
65.__________ occurs when an employee receives an undeserved reward.
a.Success rate errorc.Error of omission
b.Error of commissiond.Investment error
66.Giving employees undeserved rewards can lead to a(n) __________.
a.success rate errorc.error of omission
b.error of commissiond.investment error
67.Giving an undeserving employee an award can undermine the __________ of his or her coworkers.
a.motivationc.performance
b.innovationd.investment
68.__________ occur when an employee who deserves a reward does not receive one.
a.Success rate errorsc.Errors of omission
b.Errors of commissiond.Investment errors
69.Without accurate evaluation of all employees’ __________, it is easy to miss a high-performing employee who deserves to receive the incentive award.
a.motivationc.incentive
b.performanced.investment
70.__________ can damage the motivation of high-performing employees by failing to recognize their contributions.
a.Success rate errorsc.Errors of omission
b.Errors of commissiond.Investment errors