61. All of the following are true with regard to outsourcing
except
A. employees learn unique innovations from one company and transfer that to a new company.
B. it paves way for an easy and effective training for employees.
C. a firm develops the ability to provide excellent service in specialized areas.
D. only transactional activities of HRM are outsourced.
Firms primarily outsource transactional activities and services of HRM such as pension and benefits administration as well as payroll. However, a number of traditional and some transformational activities have been outsourced as well.
62. The most likely activities to be outsourced include
A. transformational activities.
B. transactional activities.
C. traditional activities.
D. training activities.
Firms primarily outsource transactional activities and services of HRM such as pension and benefits administration as well as payroll.
63. A review of critical work processes and the redesign to make them more efficient and able to deliver higher quality is called
A. reengineering.
B. benchmarking.
C. total quality management.
D. expert work systems.
Reengineering is especially critical to ensuring that the benefits of new technology can be realized.
64. Which of the following is the correct order of the reengineering process?
A. Identify, Understand, Redesign, Implement.
B. Identify, Implement, Understand, Redesign.
C. Understand, Identify, Implement, Redesign.
D. Understand, Redesign, Identify, Implement.
Reengineering is a complete review of critical work processes and redesign to make them more efficient and able to deliver higher quality.
65. Which of the following is
not
a step in the reengineering process?
A. Identify the process
B. Audit the process
C. Implement the new process
D. Redesign the process
The reengineering process involves the four steps: identify the process to be reengineered, understand the process, redesign the process, and implement the new process.
66. All of the following are questions asked while evaluating a process
except
A. What is the value of the process?
B. Are data redundancy, unnecessary checks, and controls built into the process?
C. Should employees be given more autonomy?
D. What is the desired outcome?
"Can employees be given more autonomy? Can decision making and control be built into the process through streamlining it?" is one of questions asked while evaluating a process.
67. Scenario analysis
A. compares the costs of completing tasks with and without automated systems or software.
B. shows the flow of data used among departments.
C. shows the types of data used within a business function and the relationship among different types of data.
D. asks end-users to indicate how information systems or software can help address their real work problems.
In scenario analysis, simulations of real-world issues are presented to data end users.
68. Scenario analysis is a part of which step of the reengineering process?
A. Identifying the process
B. Understanding the process
C. Redesigning the process
D. Implementing the process
In scenario analysis, simulations of real-world issues are presented to data end users. The end users are asked to indicate how an information system could help address their particular situations and what data should be maintained to deal with those situations.
69. _____ show the types of data used within a business function and the relationship among the different types of data.
A. Focus groups
B. Scenario analyses
C. Cost-benefit analyses
D. Data-entity relationship diagrams
Data-entity relationship diagrams show the types of data used within a business function and the relationship among the different types of data.
70. Cost-benefit analysis
A. evaluates the design of data structure and content.
B. is a review of how soon the system of software application will become outdated.
C. shows the flow of data between departments.
D. uses information regarding materials, time, people, and hardware to determine the value of a software application of system.
Cost-benefit analyses compare the costs of completing tasks with and without an automated system or software application.