61) All of the following are on-the-job training methods used for managerial positions EXCEPT ________.
A) job rotation
B) coaching method
C) action learning
D) case study method
E) understudy approach
62) Which of the following enables management trainees to work full-time analyzing and solving problems in other departments?
A) management games
B) action learning
C) role playing
D) job rotation
E) behavior modeling
63) Eric is in a group with five other management trainees at Coca-Cola. Eric's group is competing against other management trainees at the firm in a simulated marketplace. Each group must decide how much to spend on advertising and how many products to manufacture over the next three years. In which of the following activities is Eric most likely participating?
A) on-demand learning
B) vestibule training
C) apprenticeship training
D) management games
E) behavior modeling
64) According to Kurt Lewin, in order for organizational change to occur, which stage must occur first?
A) unfreezing
B) moving
C) refreezing
D) shifting
E) freezing
65) According to Kurt Lewin, all of the following should occur in the moving stage of organizational change EXCEPT ________.
A) helping employees implement change
B) developing a vision
C) mobilizing commitment
D) consolidating gains
E) creating a leading coalition
66) ________ is a special approach to organizational change in which the employees formulate the change that's required and implement it.
A) Managerial development
B) Action research
C) Succession planning
D) Organizational development
E) Participative management
67) The basic aim of ________ is to increase the participant's insight into his or her own behavior and the behavior of others by encouraging an open expression of feelings in a trainer-guided group.
A) laboratory training
B) action research
C) group therapy
D) diversity training
E) coaching
68) Which organizational development application involves methods like performance appraisals, reward systems, and diversity programs?
A) human process
B) strategic
C) technostructural
D) human resource management
E) process consultation
69) Which of the following is most likely NOT measured when evaluating a training program?
A) what trainees learned from the program
B) participants' reactions to the program
C) overall organizational productivity
D) changes in on-the-job behavior
E) achievement of training objectives
70) Which of the following terms refers to formal methods for testing the effectiveness of a training program?
A) electronic performance monitoring
B) factor comparison method
C) controlled experimentation
D) performance management
E) scientific management