58) A business with a differentiation strategy will add cost to an activity only as long as the activity has a positive margin.
59) Each stage of the generic value chain accumulates costs and reduces the value of the product.
60) The support activities in the generic value chain facilitate the primary activities and contribute only indirectly to the production, sale, and service of the product.
61) Receiving, storing, and disseminating inputs to a product is an operations management activity.
62) A company uses the outbound logistics activity to deliver the finished product to a customer.
63) Porter's model of business activities includes linkages, which are interactions across value activities.
64) Firm infrastructure excludes general management, finance, accounting, legal, and government affairs.
65) It is easier to calculate the margin of supporting activities.
66) Value chain analysis has a direct application to manufacturing businesses.
67) Manufacturing systems avoid linkages to reduce inventory costs.