51.What are contractual provisions included in almost all collective bargaining agreements that provide due process for claims of contract violations called?
a.Redress systems
b.Grievance systems
c.By-laws
d.Tort laws
52.____ provides a forum in which disagreements concerning violations of contract rights can be adjudicated.
a.The cancellation system
b.The grievance system
c.The mediation system
d.The union shop system
53.____ is the final step in virtually all union grievance procedures.
a.A strike
b.A walk out
c.Mediation
d.Arbitration
54.What happens when grieving employees appeal an arbitrator’s decision to the courts without evidence of gross negligence in the unions handling of the arbitration?
a.The courts generally rule in favor of the union.
b.The courts usually rule in favor of employees.
c.The courts generally refuse to hear such cases.
d.The courts usually direct the NLRB to look into the issue.
55.In a nonunion setting, probably the best strategy to remain nonunion is to:
a.identify and fire union activists.
b.utilize equitable HRM practices.
c.train managers to develop an autocratic style.
d.harass employees attempting to start a union.
56.Who should negotiate and consult with union officials about matters such as the assignment of workers to jobs, compensation issues, and the administration of the collective bargaining agreement in unionized firms?
a.The legal department
b.The HRM department
c.The line management
d.The executive management
57.A first-line supervisor’s ability to handle ____ is probably the most important skill set for a manager in a union environment.
a.contract negotiation
b.contract adjustment
c.interpersonal conflict
d.unfair labor practice charges
58.In a ____ response to resolve interpersonal conflicts, the manager attempts to resolve the conflict by searching for a solution that mutually benefits all parties concerned.
a.collaboration
b.competition
c.compromise
d.consent
59.When goals are important, but not worth the effort or potential disruption caused by using the competitive strategy, which approach to conflict resolution should be used?
a.Collaboration
b.Compromise
c.Accommodation
d.Avoidance
60.When issues are merely symptomatic of a larger problem, which approach to conflict resolution should be used?
a.Collaboration
b.Compromise
c.Accommodation
d.Avoidance