51.Efforts to minimize turnover can help eliminate unnecessary costs and can enhance a company’s ____ strategy.
a.differentiation
b.cost leadership
c.segmentation
d.production
52.Higher _____ leads to better customer retention.
a.organizational commitment
b.job satisfaction
c.employee retention
d.competitive advantage
53.When an organization is able to avoid lawsuits resulting from noncompliance, it enhances _____.
a.product differentiation
b.cost leadership
c.job satisfaction
d.organizational commitment
54._____ affects competitive advantage by influencing customers’ confidence in a company’s products and services.
a.Product differentiation
b.Company image
c.Organizational commitment
d.Organizational citizenship
55.Employee-centered outcomes refer to:
a.commitment, retention, and appraisal process.
b.employee retention, legal compliance, and company reputation.
c.competence, motivation, and workrelated attitudes.
d.motivation, compliance, and workrelated attitudes.
56.In a given year, a production worker earns $30,000 for producing 1,500 units. If the firm can motivate this worker to increase productivity to 2,000 units, the per unit cost of production would be _____.
a.20
b.15
c.5
d.6.67
57.A competitive advantage achieved through human resource management practices is likely to be more sustainable than that achieved by other means because:
a.human resource practices are easy to imitate.
b.human resource practices are not easy to imitate.
c.human resource management practices are not usually visible.
d.Human resource management practices are easy to evaluate.
58.Which of the following is not traditionally considered as a source of competitive advantage?
a.Superior production capacity
b.Excellent marketing research
c.High involvement human resource systems
d.Quality manufacturing processes
59.According to recent research, more and more organizations are realizing that to sustain a competitive advantage, organizations must focus more attention on:
a.human resource management practices.
b.careful industry-centered procedures.
c.developing efficient distribution systems.
d.marketing research practices.
60.A retail outlet that attempts to use gimmicks like special sales to create a competitive advantage will have difficulty sustaining that advantage because:
a.they are easy for the competitors to imitate.
b.they are generally money losers.
c.employees hate them.
d.they are traditional sources of competitive advantage.