51) Which question below is an example of a background question?
A) "Can you provide an example of a time when you developed a highly effective ad campaign?"
B) "Suppose a coworker with more experience was not following standard work procedures. What would you do?"
C) "What steps would you follow to conduct a brainstorming session with a group of employees on safety?"
D) "What is the procedure you would follow when examining a patient complaining of chest pain?"
E) "What experience and training have you had with drafting designs for commercial buildings?"
52) All of the following will most likely improve the structure of an interview EXCEPT ________.
A) using the same questions for all candidates
B) rating candidate answers against a scale
C) basing questions on actual job duties
D) asking candidates to describe themselves
E) using a standardized interview form
53) Consider the question: "Can you provide an example of a specific instance where you provided leadership in a difficult situation?" What type of question is this?
A) background question
B) behavioral question
C) situational question
D) job knowledge question
E) descriptive question
54) Consider the question: "What work experience do you have in marketing and sales?" What type of question is this?
A) background question
B) behavioral question
C) situational question
D) job knowledge question
E) structured question
55) Consider the question: "What factors should be considered when developing a customer database?" What type of question is this?
A) background question
B) past behavior question
C) situational question
D) job knowledge question
E) structured question
56) All of the following are guidelines for conducting an effective interview EXCEPT ________.
A) scheduling a private room for the interview
B) taking brief notes during the interview
C) reviewing the candidate's qualifications before the interview
D) showing courtesy and friendliness towards the candidate
E) asking the candidate questions that require yes or no answers
57) Which of the following is recommended advice for conducting an effective interview?
A) ask questions that can be answered yes or no
B) telegraph the desired answer to the candidate
C) allow the candidate to control the interview
D) ask the candidate for specific examples
E) ask the candidate about work-related injuries
58) Which of the following best explains why most firms do not provide rejected applicants with detailed explanations about the employment decision?
A) lack of technical abilities
B) adherence to federal laws
C) concerns about legal disputes
D) time required of line managers
E) associated costs of mailing letters
59) Managers using the streamlined interview process should first ________.
A) ask questions about significant areas in a candidate's life
B) devise a plan for the interview
C) probe specific factors during the interview
D) prepare for the interview
E) match the candidate to the job
60) Managers who prepare for an interview using the streamlined interview process should focus on all of the following factors about a candidate EXCEPT ________.
A) personality
B) age and skills
C) motivation
D) intellectual capacity
E) knowledge and experience