51) Which of the following terms refers to a set of instructions, diagrams, or similar methods available at the job site to guide the worker?
A) job description
B) task analysis record form
C) job aid
D) skills sheet
E) position replacement card
52) United Airlines utilizes a checklist of things that pilots should do prior to take-off and landing. This checklist is an example of a(n) ________.
A) job aid
B) skill sheet
C) task analysis form
D) work function analysis
E) electronic support system
53) Wells Fargo and Company is a financial services firm that provides banking, insurance, and mortgage services at 10,000 stores nationwide. Wells Fargo offers its employees many professional development opportunities such as training programs and tuition reimbursement. Wells Fargo executives are considering the expansion of the firm's existing training programs after employees have expressed strong interest in the idea.
Which of the following, if true, best supports the argument that Wells Fargo should integrate computer simulations into its training program for bank tellers?
A) The Wells Fargo intranet-based learning portal provides employees with access to a variety of training courses.
B) Newly hired Wells Fargo bank tellers are assigned to experienced tellers in order to observe and learn the tasks of the job.
C) Wells Fargo is one of the few financial institutions to require all employees to participate in at least 30 hours of training each year.
D) Wells Fargo bank tellers use electronic performance support systems to assist them with handling complicated bank transactions.
E) Employee surveys indicate that many Wells Fargo bank tellers are uncertain about the best methods for handling angry customers.
54) Which of the following terms refers to a section of an employer's Web site that provides employees with online access to job-related training courses?
A) virtual classroom
B) videoconferencing
C) job simulation
D) learning portal
E) Web-based seminar
55) Which of the following terms refers to a teaching method that uses special collaboration software to enable multiple remote learners to participate in live audio and visual discussions via a PC or laptop?
A) computer simulation
B) virtual classroom
C) computer-managed instruction
D) intelligent tutoring system
E) learning portal
56) All of the following are literacy training methods used by employers EXCEPT ________.
A) testing the basic skills of employees
B) providing computerized simulations
C) assigning employees writing exercises
D) holding math and reading classes at work
E) sending employees to adult education classes
57) ________ attempts to foster harmonious working relationships and to develop cross-cultural sensitivity among the employees of a firm.
A) Literacy training
B) Adaptability screening
C) Multicultural seminars
D) Mandatory arbitration
E) Diversity training
58) Ellen, a nursing supervisor at a health insurance company, is unable to find a packaged training program that matches the needs of her employees. As a result, Ellen has decided to create her own training program. Ellen has already established the training objectives and analyzed the job description. What should she do next?
A) create a job instruction sheet
B) compile a training manual
C) create a slide presentation
D) develop a task analysis record form
E) test employees to determine their skills
59) Any attempt to improve managerial performance by imparting knowledge, changing attitudes, or increasing skills is called ________.
A) human resource management
B) on-the-job training
C) performance enhancement
D) management development
E) management coaching
60) Which process involves assessing the company's strategic needs, appraising the current performance of managers, and developing the managers?
A) management development
B) performance management
C) programmed learning
D) strategic management
E) management by objectives