43) An example of a business using information systems to attain operational excellence is A) Wal-Mart’s RetailLink system. B) the Mandarin Oriental hotel’s customer-preference tracking system. C) Verizon’s Web-based digital dashboard. D) Apple Inc.’s iPod.
44) An example of a business using information systems for customer and supplier intimacy is A) Wal-Mart’s RetailLink system. B) the Mandarin Oriental hotel’s customer-preference tracking system. C) Verizon’s Web-based digital dashboard. D) Apple Inc.’s iPod.
45) Maintaining the organization’s financial records is a central purpose of which main business function? A) manufacturing and accounting B) finance and accounting C) sales and manufacturing D) finance and sales
46) Which of the following is not one of the primary environmental actors that interacts with an organization and its information systems? A) sales force B) regulatory agencies C) customers D) suppliers
47) Which of the following best describes the primary reason for implementing a new information system, from a business perspective? A) The system enables the firm to create new products and services. B) The system will create new value for the firm, beyond its costs. C) The system will automate key business processes. D) The system is in use by our primary competitors.
48) Which of the following would not be a complementary asset for a solar panel manufacturer? A) international solar equipment certification standards B) government funding for green technology C) centralized hierarchical decision making D) innovation-driven management team
49) The temp agency that you own is having serious difficulties placing temps because few of them are familiar with Internet research. Investing in training software to enhance your workers’ skills is an example of using technology to achieve which business objective? A) customer and supplier intimacy B) survival C) competitive advantage D) improved decision making
50) In a business hierarchy, the level that is responsible for monitoring the daily activities of the business is A) middle management. B) service workers. C) production management. D) operational management.