41.Characteristics of jobs that enhance intrinsic motivation include all but which of the following?
a.Piece rate pay
b.Skill variety
c.Autonomy
d.Feedback
42.____ would be ill advised in situations where the loss in production efficiency cannot be offset by productivity gains stemming from increased motivation.
a.Job enrichment
b.Quality circles
c.Pay-for-performance
d.Participative decision making
43.A(n) ____ is a group of 6 to 12 employees who identify and resolve production problems within their work unit.
a.gainsharing circle
b.quality circle
c.union circle
d.efficiency circle
44.Companies adopting ____ programs empower their workers to trace product problems to their root causes and redesign production processes to eliminate them by using various statistical techniques.
a.continuous quality improvement
b.productivity improvement
c.participative decision-making
d.job enrichment
45.____ attempt to build quality into all phases of design, production, and delivery of a product or service.
a.Quality circle programs
b.Gainsharing programs
c.Continuous quality improvement programs
d.Job enrichment programs
46.____ consist of 6 to 18 employees from different departments who work together to produce a well-defined segment of finished work.
a.Quality circles
b.Self-managed work teams
c.Supervisor-managed work teams
d.Participative decision-making teams
47.Which type of training is essential for the implementation of a continuous quality improvement program due to the fact that it allows team members to move from job to job within the team?
a.On-the-job training
b.Cross-training
c.Change-related training
d.Job instruction training
48.Which type of employee empowerment program is particularly prevalent in manufacturing organizations, where newer manufacturing strategies, competitive pressures, and advanced production technologies place added responsibility on shop floor employees?
a.Quality circles
b.Job enrichment
c.Self-managed work teams
d.Informal participative decision-making programs
49.All but which of the following are potential weaknesses associated with self-managed work teams?
a.Departmental rivalries often flare up when a team is formed.
b.Handling human relations is a problem due to supervisors’ absence.
c.Performance appraisals cannot be conducted due to supervisors’ absence.
d.Workers lack sufficient time to handle the traditional supervisory responsibilities.
50.Which employee empowerment program requires managers to communicate their commitment by providing employees with all the information needed to make good decisions?
a.Quality circles
b.Job enrichment
c.Self-managed work teams
d.Informal participative decision-making programs