41. Which of the following is NOT a characteristic of an assessment center?
A. It is used to determine if employees have the skills needed for technical jobs.
B. It is usually held at an off-site location, such as a conference center.
C. Team and individual exercises are used.
D. Managers are usually used as assessors.
Assessment centers are primarily used to identify if employees have the personality characteristics, administrative skills, and interpersonal skills needed for managerial jobs.
42. Leaderless group discussions in assessment centers are designed to measure:
A. technical skills.
B. honesty.
C. stress levels.
D. interpersonal skills.
In a leaderless group discussion, a team of five to seven employees is assigned a problem and must work together to solve it within a certain time period.
43. Assessment center role-plays are designed to measure all but one of the following. Name the exception.
A. Leadership skills
B. Problem solving
C. Administrative skills
D. Interpersonal skills
Administrative skills are measured by in-basket, scheduling exercise, and leaderless group discussion.
44. Which assessment center exercise measures employees on all these skills: leadership, problem solving, interpersonal, administrative, and personal?
A. In-basket
B. Leaderless group discussion
C. Scheduling exercise
D. Personality test
Leaderless group discussion is the process in which a team of five to seven employees solves an assigned problem together within a certain time period.
45. Benchmarks is an instrument that:
A. measures organizational performance against major competitors.
B. measures the factors that are important for success as a manager.
C. measures output of a group of employees.
D. measures performance differences among employees.
The items measured by Benchmarks are based on research that examines the lessons executives learn at critical events in their careers.
46. Which of the following is NOT a skill related to managerial success?
A. Individual orientation
B. Compassion and sensitivity
C. Self-awareness
D. Resourcefulness
Team orientation which accomplishes tasks through managing others is a skill related to managerial success.
47. _____ is the process through which an organization gets information on how well an employee is doing his/her job.
A. Benchmark
B. Performance appraisal
C. Assessment center
D. Career management system
The performance appraisal system must tell employees specifically about their performance problems and how they can improve their performance.
48. The 360-degree feedback process:
A. is used mostly for administrative purposes.
B. has been shown to be unreliable.
C. is a special case of upward feedback.
D. is decreasing in frequency of use.
In 360-degree feedback systems , employees' behaviors or skills are evaluated not only by subordinates but by peers, customers, their bosses, and themselves.
49. _____ refers to appraisal that involves collecting subordinates' evaluations of manager's behaviors or skills.
A. 360-feedback
B. Upward feedback
C. Lateral feedback
D. Alternative feedback
A recent trend in performance appraisals for management development is the use of upward feedback and 360-degree feedback.
50. Potential limitations of 360-degree feedback systems include all but one of the following. Name the exception.
A. Time demands placed on the raters to complete the evaluation.
B. The need to have a facilitator to help interpret results.
C. Managers seek to identify and punish raters who provided negative information.
D. Managers are unable to compare their own personal evaluations with the views of others.
Companies' failure to provide ways that managers can act on the feedback they receive is the fourth potential limitation of 360-degree feedback systems.