41) Which of the following is a systematic method for teaching job skills that involves presenting questions or facts, allowing the person to respond, and giving the learner immediate feedback on the accuracy of his or her answers?
A) job instruction training
B) programmed learning
C) apprenticeship training
D) on-the-job training
E) teletraining
42) Which of the following is NOT an advantage of programmed learning?
A) Training time is significantly reduced.
B) Trainees are able to learn at their own pace.
C) The number of trainee errors is reduced.
D) Training is similar to the coaching method.
E) Trainees receive immediate feedback.
43) Which of the following terms refers to computer-based training systems that adjust to meet each trainee's specific learning needs?
A) vestibule training
B) virtual learning systems
C) video-based simulations
D) multi-media training plans
E) intelligent tutoring systems
44) Wells Fargo and Company is a financial services firm that provides banking, insurance, and mortgage services at 10,000 stores nationwide. Wells Fargo offers its employees many professional development opportunities such as training programs and tuition reimbursement. Wells Fargo executives are considering the expansion of the firm's existing training programs after employees have expressed strong interest in the idea.
Which of the following, if true, best supports the argument that Wells Fargo should use intelligent tutoring systems to provide training for loan officers?
A) Current Wells Fargo employees indicate that they prefer to work at their own pace and have a variety of learning styles.
B) Since Wells Fargo stores are spread throughout the country, the firm needs to provide training at a central location to a large group of current employees at once.
C) Wells Fargo loan officers are required to ask customers a string of questions regarding their financial status and work history.
D) Wells Fargo's employee orientation program provides new employees with information about the history, culture, and vision of the firm.
E) Wells Fargo's board of directors sets training policies and works closely with HR to develop the most appropriate training programs for new employees.
45) Which of the following is the primary disadvantage of using audiovisual-based training instead of lectures?
A) boredom
B) high costs
C) ineffective teaching tool
D) limitations of technology
E) inappropriate for large groups
46) ________ training is a method in which trainees learn on actual or simulated equipment but are trained away from the job.
A) Vestibule
B) Apprenticeship
C) Virtual-reality
D) Programmed
E) Job instruction
47) American Airlines uses flight simulators to train pilots about airplane equipment and safety measures. This is an example of ________.
A) apprenticeship training
B) on-the-job training
C) vestibule training
D) virtual reality training
E) programmed learning
48) Which of the following involves a trainer in a central location teaching groups of employees at remote locations via television hookups?
A) audiovisual-based instruction
B) programmed learning
C) telecommuting instruction
D) vestibule training
E) teletraining
49) Travel agents at Apollo Travel Services follow a computer program that displays question prompts and dialogue boxes with travel policies as the agent enters information about the consumer's travel plans. This is an example of a(n) ________.
A) audiovisual-based training method
B) electronic performance support system
C) intelligent tutoring system
D) computer-managed instruction system
E) computer-based training module
50) All of the following are categorized as computer-based training techniques EXCEPT ________.
A) interactive gaming platforms
B) intelligent tutoring systems
C) computer simulations
D) virtual reality training
E) computer-managed instruction