41. Sam Jones was terminated from his job with no explanation or consideration of why he was let go. It is likely that Sam has not experienced:
A. procedural justice.
B. outcome fairness.
C. interactional justice.
D. alternative dispute resolution.
Interactional justice is a concept of justice referring to the interpersonal nature of how the outcomes were implemented.
42. In many documented cases, after giving employees the news of their termination, employers immediately have security guards whisk them out of the building with their various personal items haphazardly thrown together in cardboard boxes. The lack of which determinant of interactional justice is visible?
A. Social sensitivity
B. Explanation
C. Consideration
D. Empathy
Social sensitivity is treating the person with dignity and respect.
43. Progressive punitive measures and documentation of work rules and job descriptions are the two central components of:
A. termination process programs.
B. outcome justice programs.
C. effective discipline programs.
D. procedural justice programs.
Punitive measures should be taken in steps of increasing magnitude, and only after having been clearly documented.
44. Alternative dispute resolution is a method of resolving disputes that:
A. involves extensive legislation.
B. does not rely on the legal system.
C. excludes outside parties.
D. does not involve binding arbitration.
Alternative dispute resolution (ADR) proceeds through the four stages of open door policy, peer review, mediation, and arbitration.
45. Peer reviews, mediation, and arbitration are stages of:
A. grievance steps.
B. alternative dispute resolution techniques.
C. collective bargaining approaches.
D. negotiation strategies.
Alternative dispute resolution (ADR) is a method of resolving disputes that does not rely on the legal system.
46. Employer programs that attempt to ameliorate problems encountered by workers who are drug dependent, alcoholic, or psychologically troubled are referred to as:
A. employee assistance programs.
B. supervisor assistance programs.
C. health benefits programs.
D. health insurance programs.
The key to the effectiveness of an EAP is striking the right balance between collecting information that can be used to promote employee health on the one hand and the employee's right to privacy on the other.
47. What type of counseling helps displaced employees manage the transition from one job to another?
A. Outplacement
B. Transition
C. Relocation
D. Displacement
Outplacement counseling is aimed at helping people realize that losing a job is not the end of the world and that other opportunities exist.
48. Voluntary turnover of employees is:
A. not strongly related to job satisfaction.
B. a costly and disruptive phenomenon for organizations.
C. an example of a behavior change.
D. an example of psychological withdrawal.
Voluntary Turnover is initiated by employees (often whom the company would prefer to keep).
49. Job withdrawal is:
A. the loss of jobs within an organization due to adverse economic forces.
B. a set of behaviors that dissatisfied individuals enact to avoid the work situation.
C. the retracting of a job offer following the results of the pre-employment physical.
D. a change in employee attitude, causing the employee to be less committed to his/her job.
The set of behaviors that dissatisfied individuals enact to avoid the work situation are grouped into three categories: behavior change, physical job withdrawal, and psychological job withdrawal.
50. Whistle-blowing is making grievances public by going to:
A. top-level management.
B. friends and family.
C. the labor union.
D. the government.
Whistle-blowers are often dissatisfied individuals who cannot bring about internal change and, out of a sense of commitment or frustration, take their concerns to external constituencies.