36. Which of the following is NOT true of performance management?
a) measuring performance and providing feedback improves employee performance
b) organizations where top management encourages supervisors to set goals, assess performance, and provide feedback to employees have higher productivity
c) appraisals that include employee participation are linked with lower levels of job satisfaction
d) trust in management increases when performance is accurately measured and adequately rewarded
37. A merit-based performance appraisal system:
a) encourages cooperation among employees
b) usually involves relative measures
c) uses pre-defined criteria/standards to rate the performance of employees
d) usually has a free distribution, which allows any number of employees to be rated at any level
38. If an organization wants to ensure individual performance is very high:
a) the organization should establish a merit-based performance appraisal system
b) the organization should implement a performance management system that is parity-based
c) the organization should use absolute measures that compare employees to an established benchmark
d) the organization should ensure a cooperative organizational climate
39. Which of the following is NOT true of a parity-based performance appraisal system?
a) the objective of the system is to encourage cooperation
b) the system allows everyone who meets a predetermined standard to be classified as a high performer
c) a parity-based system encourages all employees to perform above a certain standard
d) the parity-based system uses a forced distribution
40. Which performance appraisal system is best suited for an organization pursuing a differentiation strategy?
a) a merit-based system with free distribution
b) a parity-based system with free distribution
c) a merit-based system with forced distribution
d) a parity-based system with forced distribution
41. Merit-based performance appraisal systems are preferred by:
a) organizations pursuing a Bargain Laborer HR strategy
b) employees who are the top performers in an organization
c) organizations pursuing a Loyal Soldier HR strategy
d) employees who are satisfactory performers and committed to the organization
42. Parity-based performance appraisal systems are preferred by:
a) organizations pursuing a Bargain Laborer or Free Agent HR strategy
b) organizations pursuing a Free Agent or Committed Expert HR strategy
c) organizations pursuing a Bargain Laborer or Loyal Soldier HR strategy
d) organizations pursuing a Loyal Soldier or Committed Expert HR strategy
43. Which of the following is NOT true of the general performance factor?
a) the general performance factor includes task performance, citizenship performance and parity performance
b) the general performance factor represents overall contributions an employee makes to an organization
c) people who do well at one aspect of performance tend to do well in other aspects
d) the general performance factor includes task performance, citizenship performance and counterproductive performance
44. The three important factors for satisfactory employee task performance are:
a) knowledge, skill and motivation
b) procedural knowledge, process skill and declarative knowledge
c) citizenship behaviors, declarative knowledge and motivation
d) process knowledge, procedural knowledge and motivation
45. Which of the following types of behaviors is the most obvious form of behavior that contributes to an organization?
a) declarative behaviors
b) task behaviors
c) organizational citizenship behaviors
d) general performance behaviors