36. Which of the following are elements of work design?
a) differentiation and integration
b) integration only
c) differentiation only
d) differentiation, integration and job descriptions
37. Which of the following statements is NOT true about autonomy?
a) autonomy concerns the extent to which individual workers are given the freedom and independence to plan and carry out work tasks
b) a benefit of autonomy is increased motivation
c) people with more autonomy feel more responsibility for their work
d) high autonomy is desirable for all workers
38. Which situation described below would benefit from high levels of autonomy?
a) an employee at Starbucks who makes the company’s signature coffee drinks
b) an employee at McDonalds who makes sandwiches and French fires
c) the cook at an eclectic and exclusive five star restaurant
d) an employee at UPS responsible for packing and unpacking trucks carrying items shipped UPS
39. In a situation with high interdependence:
a) the strategy of the organization is irrelevant as interdependence improves performance regardless of strategy type
b) people tend to feel greater responsibility for completing tasks and also feel higher levels of satisfaction
c) the benefits of interdependence are universal
d) each employee can work independently
40. In an assembly line situation, which type of interdependence works best?
a) any type of interdependence will improve productivity
b) reciprocal processing works best
c) differentiated interdependence works best
d) sequential processing interdependence works best
41. Which type of group has been found to be the least effective?
a) low-interdependence groups, where people work primarily as individuals
b) high-interdependence groups, where people work together as a true team
c) hybrid-interdependence groups, where some aspects of work encourage cooperation, but other aspects discourage cooperation
d) high-interdependence groups with internal competition
42. Which of the following is NOT true of organizations using cost HR strategies?
a) employees have high levels of autonomy
b) they use either the Bargain Laborer or Loyal Soldier HR strategy
c) they focus on efficiency
d) jobs are standardized so that employees can quickly learn a set of tasks
43. Which of the following is NOT true of organizations using the differentiation HR
a) they use either the Committed Expert or Free Agent HR strategy
b) managers closely oversee work and are the experts for determining the best methods for accomplishing tasks
c) these organizations focus on innovation
d) close interaction between workers using reciprocal processes allows them to help each other and learn new things
44. Job analysis is important for all of the reasons below EXCEPT:
a) it helps establish what is expected of workers
b) outcomes from job analysis help managers in the selection process
c) it is one of the best motivators of employees
d) outcomes from job analysis help plan training programs for employees
45. The steps in the job analysis process include:
a) getting organized, choosing jobs, reviewing knowledge, seeking agents, collecting information, creating job descriptions and creating job specifications
b) getting organized, reviewing job classification standards, meeting with incumbents, writing job descriptions and creating job specifications
c) getting organized, choosing jobs, meeting with incumbents and writing job specifications
d) choosing jobs, reviewing job descriptions, meeting with employees, creating job descriptions and creating job specifications