36. From a human resource management perspective the two types of strategy are:
a) competitive business strategy and human resource strategy
b) long term and short term strategy
c) short and long term human resource strategy
d) human resource strategy and long term strategy
37. Which type of strategy focuses on how to serve the needs of company customers?
a) human resource strategy
b) short term strategy
c) long term strategy
d) competitive business strategy
38. Which type of strategy focuses on choices and actions concerning the management of people?
a) competitive business strategy
b) human resource strategy
c) short term human resource strategy
d) short term strategy
39. What steps are involved in the strategy formulation process?
a) customer and employee surveys, decision making, and evaluation
b) environmental analysis, internal analysis, problem solving
c) gathering information, analysis and decision making, and implementation
d) external analysis, internal analysis, identification of strengths and weaknesses
40. Information gathering for strategic planning commonly involves:
a) assessment of the external environment and assessment of internal capabilities
b) assessment of customer and employee attitudes
c) assessment of internal environment and assessment of external strengths and weaknesses
d) assessment of employee and customer attitudes and assessment of external environment
41. The physical and social factors outside an organization’s boundaries that are relevant for strategic planning:
a) exclude government and political actions
b) are strengths and weaknesses
c) are assessed through customer and employee satisfaction surveys
d) are opportunities and threats
42. Elements of the environment relevant for analyzing the external environment include all of the following EXCEPT:
a) demographic and cultural trends
b) economic and political conditions
c) organizational culture and employee satisfaction
d) technological developments
43. Strengths and weaknesses
a) should be kept confidential
b) are areas of high and low capability
c) relate to the external environment
d) are an outcome of strategic planning
44. Human resource management is critical for strategic planning:
a) because high-quality employees are relatively rare
b) mainly when an organization requires technological skills
c) because of the high cost of compensation
d) mainly when an organization requires general skills
45. To be true strengths, human resource practices must:
a) also provide something that is difficult to imitate or substitute
b) be part of a differentiation business strategy
c) be part of a low cost business
d) include effective employee and labor relations