35. Which of the statements below best encompasses the basic goal of human resource management?
a) to recruit and hire the best qualified employees
b) managing labor unions and union relations or union avoidance planning
c) to effectively hire, manage and motivate employees
d) to effectively train and develop employees
36. The main goal of an organization during the communal stage is:
a) to survive, adapt and hire the best qualified employees
b) to expand and innovate
c) to grow and move ahead of competitors
d) to achieve stability and develop clear practices and procedures
37. Human resource goals during the communal stage are:
a) for employees to feel a sense of belonging and cohesion
b) to develop effective compensation and benefit programs
c) to develop the functional knowledge of human resource personnel
d) to develop a stakeholder approach
38. Which of the following is more likely to increase employee retention?
a) higher levels of basic compensation
b) a merit pay approach that rewards productivity
c) pension and/or retirement plans
d) effective human resource practices
39. Employee turnover:
a) is an expected cost of operations that cannot be changed
b) can be reduced if an employer pays higher than average salaries
c) is generally less in organizations with high levels of job satisfaction
d) can be reduced if an employer develops effective communication and effective human resource practices
40. Which of the following is NOT an outcome of effective human resource practices?
a) a stable workforce with fewer turnovers
b) improved productivity
c) improved customer satisfaction
d) decreased costs in human resource operations
41. During the elaboration stage of an organization:
a) change management is the most important skill that human resource personnel contribute
b) functional knowledge is critical for all human resource personnel
c) employee advocacy is the most important role of human resources
d) employee compensation can be highly competitive
42. Which group most frequently determines who leads and makes decisions in an organization?
a) employees
b) owners
c) society as a collective group
d) strategic planning group
43. Which of the following is most likely to positively influence organizational profits?
a) the cost of employee salaries
b) a commission based compensation system
c) motivating employees through effective performance management
d) regular cost of living increases
44. Which of the following is most likely to reduce instances of unethical corporate behavior?
a) effective compensation and benefit practices
b) high levels of occupational commitment
c) when the organization is a good community citizen
d) open channels of communication