31) Which of the following should be done first in the on-the-job training process?
A) explaining performance quality requirements
B) going through the job at the normal work pace
C) explaining quantity and quality requirements
D) familiarizing the trainee with equipment and tools
E) complimenting the trainee's good work
32) Which of the following should occur during the second step of the on-the-job training process?
A) The supervisor puts the learner at ease and explains the purpose of the training.
B) The trainee explains the steps as the supervisor performs the task at a slow pace.
C) The supervisor explains the whole job and relates it to the trainee's other tasks.
D) The supervisor asks the trainee about any relevant knowledge or skills.
E) The trainee performs the job several times slowly as the supervisor observes.
33) All of the following are useful methods for ensuring success after on-the-job training has occurred EXCEPT ________.
A) decreasing supervision
B) correcting faulty work patterns
C) complimenting the learner's good work
D) providing turnkey training packages for learners
E) designating to whom the learner should go for help
34) A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________.
A) job instruction training
B) understudy training
C) programmed learning
D) apprenticeship training
E) coaching technique
35) Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?
A) job instruction training
B) understudy training
C) programmed learning
D) apprenticeship training
E) coaching
36) Which of the following occupations most likely does NOT use apprenticeship training to prepare new employees?
A) chef
B) electrician
C) dental assistant
D) fire medic
E) banker
37) When jobs consist of a logical sequence of steps and are best taught step-by-step, the most appropriate training method to use is ________.
A) job instruction training
B) informal learning
C) job rotation
D) programmed learning
E) apprenticeship training
38) With job instruction training, which of the following should most likely be included beside each step listed?
A) sources for more information
B) any legal requirements
C) responsible personnel
D) key points or guidelines
E) quality requirements
39) Which of the following is the primary advantage of lecturing as a method of training?
A) motivational for employees
B) effective for informal learning
C) corresponds with technology
D) appropriate for large groups
E) requires limited preparation
40) Which of the following will most likely improve the effectiveness of a lecture presented for training purposes?
A) opening with a familiar joke
B) talking from a prepared script
C) watching the audience's body language
D) using hand gestures to emphasize points
E) giving a brief overview followed by a 1-hour speech