31) Standard operating procedures are precise rules, procedures, and practices that have been developed to cope with virtually all expected situations.
32) People in organizations occupy different positions with similar specialties, concerns, and perspectives.
33) Political resistance is one of the great difficulties of bringing about organizational change.
34) All organizations are composed of individual routines and behaviours, a collection of which make up a business process.
35) Over the last decade, information systems have fundamentally altered the economics of organizations and greatly increased the possibilities for organizing work.
36) According to transaction cost theory, firms and individuals seek an increase on transaction costs, much as they do on production costs.
37) Firms traditionally grew in size to increase transaction costs.
38) Large, bureaucratic organizations, which primarily developed before the computer age, are often inefficient, quick to change, and more competitive than newly created organizations.
39) A global sales force can receive nearly instant price product information updates using the Web or instructions from management sent by e-mail.
40) Businesses are rapidly rebuilding some of their key business processes based on Internet technology and making this technology a key component of their IT infrastructures.