31) Safety stock acts as an inexpensive buffer for the lack of flexibility in the supply chain.
32) The bullwhip effect is the distortion of information about the demand for a product as it passes from one entity to the next across the supply chain.
33) Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product.
34) In the pre-Internet environment, supply chain coordination was hampered by the difficulties of making information flow smoothly among different internal supply chain processes.
35) In a push-based model, actual customer orders or purchases trigger events in the supply chain.
36) In a pull-based model, production master schedules are based on forecasts of demand for products.
37) Total supply chain costs represent the majority of operating expenses for many businesses and in some industries approach 75 percent of the total operating budget.
38) All CRM packages contain modules for PRM and ERM.
39) Major CRM application software vendors include Siebel Systems, PeopleSoft, SAP, and Salesforce.com.
40) Cross-selling markets complementary products to customers.