31. Knowledge management, management development, cultural change, and strategic redirection and renewal represent which type of HR activity?
A. Transactional
B. Transnational
C. Transformational
D. Traditional
Transformational activities comprise the greatest strategic value for the firm.
32. A recent trend in HR that is consistent with a total quality management philosophy emphasizes
A. efficiency in delivering programs.
B. cost reduction of HR functions.
C. functional approaches in delivering HR programs.
D. a customer-oriented approach in delivering HR programs.
The strategic planning process that takes place at the level of the business can also be performed with the HRM function.
33. The first step to a customer orientation is
A. identifying customers.
B. identifying the needs of customers.
C. developing technologies that serve customers.
D. creating strategies that serve customers.
A customer orientation is one of the most important changes in the HRM function's attempts to become strategic.
34. This meets the needs of both the line managers and employees by giving employees opportunities to ensure that they increase their human capital.
A. Selection systems
B. Training and development systems
C. Performance management systems
D. Reward systems
The technologies through which HRM meets customer needs vary depending on the need being satisfied.
35. Increasing immigrant population is one of the functions of this stage in HR strategy process.
A. Identifying people issues
B. Scanning the external environment
C. Developing the HR strategy
D. Identifying strategic business issues
The function first scans the environment to determine the trends or events that might have an impact on the organization (e.g., future talent shortage, increasing immigrant population, aging of the workforce).
36. _____ systems meet the needs of both line managers and employees by ensuring that employees are constantly increasing their human capital and thus providing increased value to the company.
A. Compensation
B. Training and development
C. Recruiting
D. Screening
Training and development systems meet the needs of both line managers and employees by giving employees development opportunities to ensure they are constantly increasing their human capital and, thus, providing increased value to the company.
37. Which of the following
is
not
a basic process for HR strategy?
A. Scanning the external environment
B. Identifying people issues
C. Communicating HR strategy
D. Identifying technology issues
Basic Process for HR Strategy involves Scanning the external environment, Developing HR strategy and Communicating the HR strategy.
38. Because the HR strategy seeks to address business issues, involving _____ can increase the quality of information from which the HR strategy is created.
A. competitors
B. suppliers
C. line executives
D. shareholders
The most progressive organizations use all four forms of involvement, asking a large group of executives for input, having one or two executives on the team, communicating the HR strategy broadly to executives, and having the senior executive team formally approve it.
39. Which of the following
is
not
an HR strategy?
A. Business-linked
B. Technology-linked
C. People-linked
D. HR-focused
Four categories of HR strategies can be identified, which includes, business-driven, business-linked, people-linked, and HR-focused.
40. _____ HR functions begin with an assessment of what HR is doing, then identify the major people outcomes they should focus on.
A. Business-linked
B. HR-focused
C. People-linked
D. Business-driven
Business-linked HR functions in a few cases, also begin with how those might translate into positive business outcomes.