31) Information systems literacy describes the behavioural approach to information systems, whereas computer literacy describes the technical approach.
32) The dimensions of information systems are management, organizations, and information technology.
33) Knowledge workers assist with paperwork at all levels of the firm.
34) In order to understand how a specific business firm uses information systems, you need to know something about the hierarchy and culture of the company.
35) Business processes are logically related tasks for accomplishing tasks that have been formally encoded by an organization.
36) There are four major business functions: sales and marketing; manufacturing and production; finance and accounting; and information technology.
37) A network requires at least two computers and a shared resource, such as a printer.
38) A substantial part of management responsibility is creative work driven by new knowledge and information.
39) Intranets allow firms to work easily with third-party suppliers and vendors.
40) An IT infrastructure provides the platform on which the firm can build its information systems.