31) According to research studies, which of the following characteristics is typically viewed LEAST favorably by interviewers?
A) high-eye-contact
B) physical attractiveness
C) extroverted behavior
D) low voice modulation
E) male gender
32) When interviewing an applicant with a disability who uses assistive technology, which of the following questions should NOT be asked?
A) Have you ever experienced any problems between your technology and an employer's information system?
B) How have you addressed any barriers or obstacles that you may have encountered in previous jobs?
C) What is the severity and exact nature of your disability and how does the technology assist you?
D) What specific technology have you successfully used in previous jobs that facilitated your work?
E) Are there any transportation or scheduling issues you anticipate with the work schedule expected in this position?
33) Which of the following terms refers to individuals asked by the EEOC to apply for employment which they do not intend to accept, for the sole purpose of uncovering unlawful discriminatory hiring practices?
A) spies
B) moles
C) testers
D) insiders
E) graders
34) Which of the following best describes telegraphing during an interview?
A) drawing out the most useful information from an applicant
B) searching for hidden meanings in an applicant's answers
C) smiling at an applicant to suggest a desired answer
D) allowing an applicant to dominate an interview
E) staying alert for an applicant's inconsistencies
35) What is the best way to avoid most interview errors?
A) conduct panel interviews
B) conduct Web-based interviews
C) use a structured interviewing format
D) utilize computerized interviewing technology
E) ask only situational questions during the interview
36) George Reyes has recently been hired as the vice president of marketing at Great Toys, a mid-size firm that specializes in classic wooden toys. The CEO of Great Toys wants to expand the firm's presence in the toy market, which is highly competitive. As a result, the marketing department's budget has been significantly increased. George plans to use some of the additional funds to hire a new media planner. George is considering the idea of conducting a structured situational interview in the hiring process.
Which of the following, if true, supports the argument that George should use a structured situational interview to hire a media planner?
A) Great Toys' HR department has developed a job description for the new media planner position.
B) Great Toys' competitors typically use structured situational interviews to avoid legal issues in the hiring process.
C) Great Toys' employees typically remain with the company for many years because they feel comfortable with the organizational culture.
D) Great Toys has successfully used structured situational interviews in the past for its top-level positions.
E) Great Toys' executives want to ensure that the interview process is fair to all candidates and that the best candidate is hired.
37) George Reyes has recently been hired as the vice president of marketing at Great Toys, a mid-size firm that specializes in classic wooden toys. The CEO of Great Toys wants to expand the firm's presence in the toy market, which is highly competitive. As a result, the marketing department's budget has been significantly increased. George plans to use some of the additional funds to hire a new media planner. George is considering the idea of conducting a structured situational interview in the hiring process.
Which of the following most likely undermines the argument that George should use a structured situational interview to hire a media planner?
A) The HR department prefers handling job evaluations without the assistance of managers.
B) George and the HR manager lack the time required to participate in a lengthy interview process.
C) George worked as a media planner at another firm and is familiar with the tasks involved in the job.
D) Great Toys has used headhunters in the past to fill executive-level positions at the firm.
E) Previous media planners at Great Toys have been hired through the streamlined interview process.
38) A series of job-relevant questions with predetermined answers that interviewers ask of all applicants for a job is known as a ________.
A) directive behavioral interview
B) nondirective situational interview
C) structured behavioral interview
D) nondirective behavioral interview
E) structured situational interview
39) When developing a structured situational interview, the first step in the process is to ________.
A) rate the job's main duties
B) create interview questions
C) write a job description
D) create benchmark answers
E) appoint the interview panel
40) What is the second step in the procedure for developing a guide for a structured situational interview?
A) rate the job's main duties
B) create interview questions
C) conduct applicant interviews
D) create benchmark answers
E) appoint the interview panel