300 Words Total (Please follow instructions provided & refer to text book reading)
SUPPLY CHAIN MANAGEMENT WEEK 1 – CHAPTERS’ SHORT ANSWERS INSTRUCTIONS 1. Read Chapters 1 -3 (For your reference & refer to the questions for associated pages) 2. Answer Questions: CH 1 -3 3. Open format– 300 words total / 100 words per chapter’s short answer 4. American English & primarily utilize American companies/businesses TEXTBOOK These questions are in reference to the textbook: PDF will be provided separately: F. Robert Jacobs - Operations and Supply Chain Management_ The Core-McGraw-Hill Higher Education (2019).pdf QUESTIONS CH1: Textbook PDF pages 27 - 48 (100 Words) What was your first exposure to the concept of "Supply Chains"? How have they impacted your life in positive and negative ways? CH2: Textbook PDF pages 49 - 68 (100 Words) What supply chain strategies have you seen that you admire, or dislike? Give an example of a company that uses that strategy. If it's a good strategy, how can other companies adopt it? If it's a bad strategy, what should the company do differently? CH3: Textbook PDF pages 69 - 116 (100 Words) It is a common saying that the only thing certain about a forecast is that it will be wrong. What is meant by this statement? What was an example of a company that had a bad forecast and either over or under-delivered on product? jac38881_fm_i-xxiv_1.indd i 10/13/18 04:49 PM Operations and Supply Chain Management: The Core Final PDF to printer jac38881_fm_i-xxiv_1.indd ii 10/13/18 04:49 PM The McGraw-Hill/Irwin Series in Operations and Decision Sciences SUPPLY CHAIN MANAGEMENT Benton Purchasing and Supply Chain Management Third Edition Bowersox, Closs, Cooper, and Bowersox Supply Chain Logistics Management Fifth Edition Burt, Petcavage, and Pinkerton Supply Management Eighth Edition Johnson Purchasing and Supply Management Sixteenth Edition Simchi-Levi, Kaminsky, and Simchi-Levi Designing and Managing the Supply Chain: Concepts, Strategies, Case Studies Third Edition Stock and Manrodt Fundamentals of Supply Chain Management PROJECT MANAGEMENT Brown and Hyer Managing Projects: A Team-Based Approach Larson and Gray Project Management: The Managerial Process Seventh Edition SERVICE OPERATIONS MANAGEMENT Bordoloi, Fitzsimmons, and Fitzsimmons Service Management: Operations, Strategy, Information Technology Ninth Edition MANAGEMENT SCIENCE Hillier and Hillier Introduction to Management Science: A Modeling and Case Studies Approach with Spreadsheets Sixth Edition BUSINESS RESEARCH METHODS Schindler Business Research Methods Thirteenth Edition BUSINESS FORECASTING Keating and Wilson Forecasting and Predictive Analytics Seventh Edition LINEAR STATISTICS AND REGRESSION Kutner, Nachtsheim, and Neter Applied Linear Regression Models Fourth Edition BUSINESS SYSTEMS DYNAMICS Sterman Business Dynamics: Systems Thinking and Modeling for a Complex World OPERATIONS MANAGEMENT Cachon and Terwiesch Operations Management Second Edition Cachon and Terwiesch Matching Supply with Demand: An Introduction to Operations Management Fourth Edition Jacobs and Chase Operations and Supply Chain Management Fifteenth Edition Jacobs and Chase Operations and Supply Chain Management: The Core Fifth Edition Jacobs, Berry, Whybark, and Vollmann Manufacturing Planning & Control for Supply Chain Management Second Edition Schroeder and Goldstein Operations Management in the Supply Chain: Decisions and Cases Seventh Edition Stevenson Operations Management Thirteenth Edition Swink, Melnyk, and Hartley Managing Operations Across the Supply Chain Fourth Edition BUSINESS MATH Slater and Wittry Practical Business Math Procedures Thirteenth Edition Slater and Wittry Math for Business and Finance: An Algebraic Approach Second Edition BUSINESS STATISTICS Bowerman, O’Connell, Drougas, Duckworth, and Froelich Business Statistics in Practice Ninth Edition Doane and Seward Applied Statistics in Business and Economics Sixth Edition Doane and Seward Essential Statistics in Business and Economics Third Edition Lind, Marchal, and Wathen Basic Statistics for Business and Economics Ninth Edition Lind, Marchal, and Wathen Statistical Techniques in Business and Economics Seventeenth Edition Jaggia and Kelly Business Statistics: Communicating with Numbers Third Edition Jaggia and Kelly Essentials of Business Statistics: Communicating with Numbers Second Edition McGuckian Connect Master: Business Statistics Final PDF to printer jac38881_fm_i-xxiv_1.indd iii 10/13/18 04:49 PM Operations and Supply Chain Management: The Core Fifth Edition F. ROBERT JACOBS Indiana University RICHARD B. CHASE University of Southern California Final PDF to printer jac38881_fm_i-xxiv_1.indd iv 10/13/18 04:49 PM OPERATIONS AND SUPPLY CHAIN MANAGEMENT: THE CORE, FIFTH EDITION Published by McGraw-Hill Education, 2 Penn Plaza, New York, NY 10121. Copyright © 2020 by McGraw-Hill Education. All rights reserved. Printed in the United States of America. Previous editions © 2017, 2013, and 2010. No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written consent of McGraw-Hill Education, including, but not limited to, in any network or other electronic storage or transmission, or broadcast for distance learning. Some ancillaries, including electronic and print components, may not be available to customers outside the United States. This book is printed on acid-free paper. 1 2 3 4 5 6 7 8 9 LWI 21 20 19 ISBN 978-1-260-23888-4 MHID 1-260-23888-1 Portfolio Manager: Noelle Bathurst Product Developer: Ryan McAndrews Marketing Manager: Harper Christopher Content Project Managers: Fran Simon/Jamie Koch Buyer: Sandy Ludovissy Design: Egzon Shaqiri Content Licensing Specialists: Shawntel Schmitt Cover Image: ©jimwiltschko/gettyimages Compositor: SPi Global All credits appearing on page or at the end of the book are considered to be an extension of the copyright page. Library of Congress Cataloging-in-Publication Data Names: Jacobs, F. Robert, author. | Chase, Richard B., author. Title: Operations and supply chain management. The core / F. Robert Jacobs, Indiana University, Richard B. Chase, University of Southern California. Description: Fifth edition. | New York, NY : McGraw-Hill Education, [2020] Identifiers: LCCN 2018044375 | ISBN 9781260238884 (alk. paper) Subjects: LCSH: Production management. Classification: LCC TS155 .J273 2017 | DDC 658.5—dc23 LC record available at https://lccn.loc.gov/2018044375 The Internet addresses listed in the text were accurate at the time of publication. The inclusion of a website does not indicate an endorsement by the authors or McGraw-Hill Education, and McGraw-Hill Education does not guarantee the accuracy of the information presented at these sites. mheducation.com/highered Final PDF to printer jac38881_fm_i-xxiv_1.indd v 10/13/18 04:49 PM To Cole, Connor, and Grant—the next generation. Final PDF to printer vi jac38881_fm_i-xxiv_1.indd vi 10/13/18 04:49 PM ABOUT THE AUTHORS F. Robert Jacobs is Professor Emeritus of Operations and Decision Technologies at Indiana University. He received a BS in industrial engineering as well as computer and information science, an MBA, and a PhD in opera- tions management all from The Ohio State University. He has also taught at the University of Houston and The Ohio State University. He has published 7 books and over 50 research articles on topics that include enterprise resource planning, inventory control, the design of manufacturing facilities, cellular manufacturing, and the scheduling of manufacturing operations. He is a Fellow of the Decision Sciences Institute and past president and has received teaching honors such as MBA Teaching Award, Students Award for Teaching Excellence in International Business Issues, and Teaching Excellence in Operations Management. Richard B. Chase is Justin B. Dart Professor Emeritus of Operations Management at the Marshall School of Business, University of Southern California. He received his PhD in operations management, as well as an MBA and BS from UCLA. He has taught at the Harvard Business School, IMD (Switzerland), and the University of Arizona. His research examines service process design and service strategy. In 2006 he received a POMS Lifetime Achievement Award for his research in service operations and in 2004 received a Scholar of the Year Award by the Academy of Management. In 2009, he was honored in the Production & Operations Management Journal for his contributions to operations management. He is a Fellow of the Academy of Management, Production Operations Management Society, and the Decision Sciences Institute. He was also an examiner for the Malcolm Baldrige National Quality Award. Dr. Chase has lectured/consulted recently on service and excellence to such organizations as Cisco Systems, Four Seasons Resorts, General Electric, and the Gartner Group. Final PDF to printer vii jac38881_fm_i-xxiv_1.indd vii 10/13/18 04:49 PM Just as lava flows from the core of the earth, operations and supply management is the core of business. Materials must flow through supply processes to create cash output and profits. In Operations and Supply Management: The Core 2e, we take students to the center of the business and focus on the core concepts and tools needed to ensure that these processes run smoothly. The goal of this book is to provide you with the essential information that every man- ager needs to know about operations and supply chain–related activities in a firm. Things have changed dramatically over the last few years. Organization structures are now much flatter, and rather than being functionally organized, companies often are organized by customer and product groups. Today’s manager cannot ignore how the real work of the organization is done. This book is all about how to get the real work done effectively. It makes little difference if you are officially in finance, marketing, accounting, or opera- tions: The value-added work, the process of creating and delivering products, needs to be completed in a manner that is both high quality and maximally efficient. Many of the things you do, or will do, in your job are repetitive, even some of the most creative and high-profile activities. You should think of this course as preparing you to be your most productive and helping you help your organization be its most productive. We can consider the importance of the material in this book on many levels, but let’s focus on three. First, consider your role as a business unit manager with people working under your supervision. Next, in the longer term, you probably have aspirations to become a senior executive with responsibility for multiple businesses or products. Finally, you may decide to specialize in operations and supply chain management as a long-term career. In your role as a manager with people working under your supervision, one of your major duties will be to organize the way work is done. There needs to be some struc- ture to the work process, including how information is captured and analyzed, as well as how decisions and changes and improvements are made. Without a logical or structured approach, even a small group may be subject to errors, ineffiencies, and even chaos. Designing efficient process flows is an important element of getting a group to work together. If your group is involved in creative activities such as designing cars, buildings, or even stock portfolios, there still needs to be structure