25) A(n) ________ exists when data are isolated in separated information systems.
A) walled garden
B) information silo
C) mashup
D) viral hook
26) Information silos arise as a result of ________.
A) data integration across several information systems within an organization
B) the sharing of an inter-enterprise information system with several organizations
C) too many users depending on a single enterprise-wide information system
D) data being isolated in systems that are separated across different organizational levels
27) Which of the following is an information systems application that supports the sales and marketing department in an organization?
A) HR planning
B) inventory management
C) lead tracking
D) recruiting
28) Which of the following departments in an organization is supported by information systems applications such as recruitment and compensation?
A) accounting department
B) operations department
C) human resources department
D) customer service department
29) Cost accounting and financial reporting are information systems applications that support an organization's ________.
A) manufacturing department
B) human resources department
C) accounting department
D) customer service department
30) Customer management and lead generation are information systems applications that support an organization's ________.
A) accounting department
B) human resources department
C) sales and marketing department
D) customer service department
31) ________ is an information systems application that supports the human resources department in an organization.
A) Assessment
B) Budgeting
C) Customer management
D) Cash management
32) Which of the following is a problem posed by information silos?
A) Data cannot be duplicated.
B) A lot of file space is wasted.
C) The interdependence between various information systems applications increases.
D) There is a lack of integrated enterprise information.
33) The problems posed by information silos ultimately lead to ________.
A) diseconomies of scope
B) increased costs for an organization
C) diminishing marginal returns
D) reduced organizational innovation
34) ________ is the activity of altering the existing business processes and designing new ones to take advantage of new information systems.
A) Business process management
B) Business process reengineering
C) Business process outsourcing
D) Business process interoperability