21.The key points described in the job breakdown of a job instruction program should address all but which of the following questions?
a.Are there any factors crucial to the success of the job?
b.Are there any potential dangers in any of the tasks?
c.Are there any pointers for making a task easier to perform?
d.Are the trainers competent enough to impart training for the job?
22.The effectiveness of a(n) ____ program can be attributed to the ample opportunity trainees have to practice a task and receive helpful feedback.
a.on-the-job training
b.interactive video training
c.job instruction training
d.computer-based training
23.Which of the following is a passive learning device, focusing on one-way communication to learners who do not have the opportunity to clarify material?
a.Computer-based instruction
b.The case method
c.Lectures
d.Interactive video training
24.Which of the following methods should be used to help students discover and develop their own unique framework for approaching, understanding, and dealing with business problems?
a.Job instruction training
b.Behavior modeling
c.Case method
d.Role-playing
25.____ rests on the assumption that people are most likely to retain and use what they learn if they reach an understanding through guided discovery.
a.OJT
b.The case method
c.JIT
d.Role-playing
26.Which of the following methods can be used to teach trainees to identify and recommend realistic actions for problems that do not typically have right or wrong answers?
a.Behavior modeling
b.Case method
c.Role-playing
d.Interactive video training
27.Which method is most often used for teaching human relations skills and sales techniques?
a.Case method
b.Lecture
c.Role-playing
d.Interactive video training
28.Role-playing may be an appropriate training method for all but which of the following?
a.Grievance handling
b.Sales
c.Driving a forklift
d.Handling difficult customers
29.Which of the following factors is affected negatively in the multiple role-playing method, where the class is divided into groups of role players and observers?
a.Players’ feelings
b.Observers’ feelings
c.Trainer control
d.Number of people getting practice
30.____ is based on the idea that workers learn best when they see how a task should be performed and then practice the task with feedback until they are competent.
a.Behavior modeling
b.Role-playing
c.The case method
d.Job instruction training (JIT)