21.Automobile assembly line jobs are easy to enrich.
22.Quality circles have proven to be excellent quick fixes for addressing real problems underlying poor productivity.
23.Continuous quality improvement programs are attempts to build quality into all phases of the design, production, and delivery of a product or service.
24.Supervisory responsibility and control generally increases when organizations utilize self-managed work teams.
25.Worker empowerment takes the form of self-managed work teams in continuous quality improvement programs.
26.Self-managed work teams tend to reduce organizational flexibility.
27.There is no downside to forcing employees to accept empowerment.
28.Empowerment programs should be imposed by decree.
29.Companies implementing gainsharing and profit-sharing plans do not need to explain how rewards are determined to be successful.
30.Reinforcement theory does not provide managers with a useful guide for using extrinsic rewards to motivate employees.