21.All human service agencies operate on a not-for-profit basis.(p. 12)
True
False
22.The major providers or sponsors of human services are: (p. 13)
a. private, non-profit agencies
b.private, profit-making companies.
c.governmental agencies.
d.unions and fraternal organizations.
23.Which of the following is not characteristic of bureaucracies?(p. 14)
a.There is some form of central control.
b.Employees are usually arranged in a hierarchy from higher to lower.
c.There is usually a clear division of labor among various types of workers.
d.Lower level workers are encouraged to go right to the top when they have a complaint or a problem.
24.The trend toward privatization:(p. 15)
a.is supported by most conservative politicians.
b.is supported by unions of public employees.
c.is supported by most human service workers.
d.is supported by most liberal politicians.
25.Since the 1940s, unions of government employees have increased in size and power.(p. 15)
True
False
26.The main purpose of privatizing services is:(p. 15)
a.to improve working conditions for employees.
b.to reduce the costs of government.
c.to provide better services to the public.
d.to provide a wider range of services to the public.
27.People in need usually prefer to request help from primary supports before going to a human service agency. (p. 17)
True
False
28.Conservatives tend to believe that the federal government has assumed excessive control over our lives. (p.19)
True
False
29.The degree of support for human services is influenced by: (p. 26)
a.the needs of people.
b.the state of the economy.
c.public opinion.
d.all of the above
e.none of the above
30.Which statement about emergency service workers is not true? (p. 30)
a.They should be required to take breaks, if possible.
b.They should be told no more than necessary about the extent of the disaster.
c.They should be rotated between assignments of varying difficulty.
d.They should be trained in their particular role in the overall plan.