21.Affirmative action programs must be designed to correct for past employer discrimination or, in some cases, correct for past disparate impact.
22.Diversity training is designed to make employees aware of their biases or stereotyped views regarding various minority groups and then convince them to change their views.
23.There is little that organizations can do to help older workers compensate for their diminishing skills.
24.To manage diversity effectively, an organization must be sensitive to the needs of new workers.
25.The workplace has been experiencing a dramatic decrease in the number of dual-income families in recent years.
26.Younger managers generally do not feel uncomfortable directing the work of people who are old enough to be their parents and grandparents.
27.Telecommuting is a nontraditional work-at-home arrangement in which employees have an office set up in their home similar to that at the office.
28.An invisible barrier in many organizations that has hindered the advancement of women and minorities is called the glass ceiling.
29.An important factor accounting for a great deal of downsizing can be traced to advances in technology.
30.Organizational restructuring generally involves a firm cutting out a layer of middle management to become less hierarchical.