21) Supply chain management may need to reflect foreign government regulations and cultural differences.
22) Many, especially smaller companies, still share product information over the phone, via e-mail, or through faxes.
23) In addition to reducing costs, supply chain management systems help increase sales.
24) A touch point (also known as a contact point) is a method of interaction with the customer, such as telephone, e-mail, customer service desk, conventional mail, Web site, wireless device, or retail store.
25) Partner relationship management (PRM) uses many of the same data, tools, and systems as customer relationship management to enhance collaboration between a company and its selling partners.
26) Companies can use configuration tables provided by the enterprise software to tailor a particular aspect of the system to the way it does business
27) Enterprise systems use a client/server architecture and have not yet been redesigned to take advantage of the Web.
28) Enterprise systems can improve management reporting and decision making.
29) The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers.
30) Supply chain inefficiencies can waste as much as 25 percent of a company's operating costs.