21. Private employment agencies serve primarily blue-collar workers, while public employment agencies mostly deal with white-collar workers.
22. Newspaper ads generate the largest number of recruits, but relatively few of these are qualified for the position.
23. Recruiters tend to be viewed by job seekers as less credible when they are personnel specialists rather than subject matter experts in the job being filled.
24. When applicants' reactions to recruiters are examined, age and gender are the two traits that stand out the most.
25. Research has demonstrated that the use of realistic job previews can help reduce future job turnover in the workforce.
Multiple Choice Questions
26. The first step in the human resource planning process is:
A. forecasting labor demand and supply.
B. goal setting.
C. program implementation.
D. program evaluation.
The human resource planning process consists of forecasting, goal setting and strategic planning, and program implementation and evaluation.
27. The process of attempting to ascertain the supply and demand for various types of human resources is called:
A. goal setting.
B. program evaluations.
C. forecasting.
D. strategic choice.
In personnel forecasting, the HR manager attempts to ascertain the supply of and demand for various types of human resources.
28. An advantage of statistical forecasting methods is that:
A. under the right conditions, they provide predictions that are much more precise than judgmental methods.
B. they are particularly useful in dynamic environments.
C. they are particularly useful if important events that occur in the labor market have no historical precedent.
D. in the event of a legal dispute, they are more acceptable as evidence by juries.
Statistical methods are excellent for capturing historic trends in a company's demand for labor, and under the right conditions they give predictions that are much more precise than those that could be achieved through subjective judgments of a human forecaster.
29. Identify the correct statement about forecasting.
A. The primary goal of forecasting is to predict areas within the organization where there will be future capital shortages or surpluses for equipment.
B. Forecasting, on both the supply and demand sides, can use either statistical methods or judgmental methods.
C. Judgmental methods are excellent for capturing historic trends in a company's demand for labor directional strategies.
D. Under the right conditions, judgmental methods give predictions that are much more precise than those that could be achieved statistically.
Typically, because of the complementary strengths and weaknesses of the two methods, companies that engage in human resource planning use a balanced approach that includes both statistical and judgmental components.
30. Statistical planning models almost always have to be complemented by which of the following?
A. Competitor information
B. Objective judgments of people with expertise in the area
C. Subjective judgments of people with expertise in the area
D. A prediction of the future state of the economy
Many important events that occur in the labor market have no historical precedent; hence, statistical methods that work from historical trends are of little use in such cases. With no historical precedent, one must rely on the pooled subjective judgments of experts.