21.____ occurs when communication doesn't accomplish what it is supposed to accomplish.
a.Channeling
b.Communication failure
c.Feedback
d.Instrumental communication
22.Peter let his son borrow the family car. Although he told him, "Don't be home late," the car didn't pull into the driveway until 3 in the morning. This is an example of:
a.richness.
b.communication failure.
c.empathic listening.
d.pseudomutuality.
23.Nontalking is:
a.a lack of communication.
b.an aversive message.
c.filtered communication.
d.positive reassurance.
24.Which of the principles of human behavior can lead to aversive communication?
a.The need to please
b.Avoiding pain and seeking pleasure
c.Controlling the situation to your advantage
d.Listening with deliberation
25.Antonio gets so angry that he becomes speechless. He is having difficulty with:
a.decoding.
b.intrapersonal communication.
c.pseudomutuality.
d.the Johari window.
26.Communication will be most urgent when the intention is to:
a.avoid pain.
b.deliver good news.
c.express love.
d.present an aversive message.
27.The quickest way to change the behavior of the partner who is giving us pain is to:
a.reason with him or her.
b.remain silent.
c.use body language.
d.threaten him or her.
28.The term used to describe a situation where a threatened partner responds with a higher level of threat is known as a/an:
a.instrumental communication.
b.vicious circle.
c.conflict management.
d.positive reassurance.
29.A husband threatens to return his Christmas gift. His wife tells him that if he returns the present, she will never buy him another gift as long as she lives. Her husband retaliates by telling her that he is not going to buy her anything for their anniversary or for her birthday. This is an example of:
a.a vicious circle.
b.the principle of least interest.
c.autocratic authority.
d.problem ownership.
30.The winner in "vicious circle" communication is the person who:
a.uses reason and logic.
b.generates the most aversion.
c.apologizes first.
d.refrains from sarcasm.