21) Knowledge management systems (KMS) also link the firm to external sources of knowledge.
22) KMS support processes for acquiring, storing, distributing, and applying knowledge, as well as processes for creating new knowledge and integrating it into the organization.
23) DSS applications create deep-seated changes in the way the firm conducts its business, and they are often costly to implement.
24) Intranets and extranets are really more technology platforms than specific applications.
25) An intranet typically centres on a portal that provides a single point of access to information from several different systems and to documents using a Web interface.
26) End users are representatives of departments outside the information systems group for whom applications are developed.
27) Transaction processing systems are most commonly used by the senior management level of an organization.
28) A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business.
29) A hotel reservation system is a typical example of a management information system.
30) Management information systems typically support non-routine decision making.