_____21. Intrapersonal conflict occurs within or between individuals and often involves some form of goal, cognitive or affective conflict. _____22. Accurate interpersonal communication occurs when...

_____21. Intrapersonal conflict occurs within or between individuals and often involves some form of goal, cognitive or affective conflict.

_____22. Accurate interpersonal communication occurs when the message intended by the sender is the same as the message understood and interpreted by the receiver.

_____23. Power is a dynamic relationship that changes as situations and individuals change.

_____24. One difference between the terms “power” and “authority” is that power is something formally granted by the organization.

_____25. Authority refers to power legitimated by being both organizationally granted and accepted by employees as being right and proper.

_____26. A manager who control the allocation of merit pay raises in a department has reward power over the employees in that department.

_____27. Referent power is an individual’s ability to influence other’s behavior because of recognized skills, talents, or specialized knowledge.

_____28. The power of lower level employees usually stems from structural or situational sources.