21) GDSS effectiveness depends on the nature of the problem and the group and on how well a meeting is planned and conducted.
22) The balanced score card is a framework for operationalizing a firm's strategic plan by focusing on measurable outcomes on four dimensions of firm performance.
23) ESS have the ability to drill down, moving from a piece of summary data to lower and lower levels of detail.
24) Unstructured decisions are novel and nonroutine, and there is no well-understood or agreed-on procedure for making them.
25) A structured decision can be made by following a well-defined set of procedures. No "feel" or intuition is necessary.
26) Middle management tends to face more unstructured decision scenarios, but may include some structured components.
27) Unstructured decision making is most prevalent at lower organizational levels.
28) Rank-and-file employees tend to make more structured decisions.
29) The intelligence phase of decision making consists of discovering, identifying, and understanding the problems occurring in the organization.
30) The implementation phase of Simon's decision making model includes choosing among solution alternatives.