21. Career support provided by a mentor includes serving as a friend and role model, providing positive regard and acceptance, and creating an outlet for the protégé to talk about activities and fears.
22. Coaches are peers or managers who work with other employees to motivate them, help them develop their skills, and provide them with reinforcement and feedback.
23. The second step of the career management process is goal setting.
24. The glass ceiling is a barrier to advancement to higher-level jobs in the company that adversely affects women and minorities.
25. Confidence is a dysfunctional behavior that can cause an otherwise competent manager to be an ineffective manager.
Multiple Choice Questions
26. The acquisition of knowledge, skills, and behaviors that improve an employee's ability to meet changes in job requirements and in client and customer demands is called:
A. development.
B. training.
C. evaluating.
D. career planning.
Employee development is important to ensure that companies have the managerial talent needed to successfully execute a growth strategy. It is the key to ensuring that employees have the competencies necessary to serve customers and create new products and customer solutions.
27.
A. Training has a current focus, while development has a future orientation.
B. Use of work experiences is high in training, but low in development.
C. Participation in training is required, but voluntary in development.
D. The goal of training is preparation for the current job, while the goal of development is preparation for changes in the current job.
Use of work experiences is low in training, but high in development.
28. All but one of the following is true of protean careers. Name the exception.
A. Changes in the psychological contract between employees and their companies have influenced the development of the protean career.
B. Employees take major responsibility for managing protean careers.
C. Learning and development in the protean career are increasingly likely to involve formal courses rather than relationships and job experiences.
D. Changes in the psychological contract between the employees and company have influenced the development of protean careers.
Learning and development in the protean career are increasingly likely to involve relationships and job experiences rather than formal courses.
29. Which of the following is NOT true of psychological success?
A. Psychological success is the feeling of pride and accomplishment that comes from achieving work-related goals.
B. Psychological success is more under the control of the employee than are traditional career goals.
C. Psychological success is self-determined rather than solely determined through signals the employee receives from the company.
D. Psychological success appears to be especially prevalent among the new generation of employees entering the workforce.
Psychological success is the feeling of pride and accomplishment that comes from achieving life goals.
30. The most appropriate view of today's career is that it is a:
A. boundaryless process.
B. pattern of vertical movement through an organization.
C. lifelong commitment to a field of specialization.
D. sequence of positions held within a company.
Today's careers include movement across several employers or even different occupations.