21. A major advantage of the 360-degree appraisal is that it provides a means for minimizing bias in an otherwise subjective evaluation technique.
22. Leniency reflects that a manager rates all employees in the middle of the rating scale.
23. Appraisal politics refer to evaluators purposefully distorting a rating to achieve personal or company goals.
24. Once the expected performance has been defined and employees' performances have been measured, it is necessary to feed that performance information back to the employees so that they can correct any deficiencies.
25. Output is a factor to consider in analyzing poor performance.
Multiple Choice Questions
26. Performance planning and evaluation systems seek to tie the formal performance appraisal process to the company's:
A. organizational structure.
B. stakeholders' needs.
C. strategies.
D. size.
Performance planning and evaluation (PPE) system refers to any system that seeks to tie the formal performance appraisal process to the company's strategies by specifying at the beginning of the evaluation period the types and level of performance that must be accomplished in order to achieve the strategy.
27. The process through which an organization gets information on how closely an employee's actual performance met the performance plan is:
A. performance appraisal.
B. performance management.
C. performance feedback.
D. ability analysis.
Performance appraisal requires managers to at least annually communicate to employees their performance strengths and deficiencies. A good appraisal process ensures that all employees doing similar jobs are evaluated according to the same standards.
28. Which of the following is NOT a purpose of performance management systems?
A. Administrative
B. Developmental
C. Investigative
D. Strategic
The purposes of performance management systems are of three kinds: strategic, administrative, and developmental.
29. Which of the following is NOT a recommendation for developing an effective performance management system?
A. Mirror the corporate culture and values.
B. Differentiate performance subjectively and effectively.
C. Adjust the system as required.
D. Communicate the total rewards system.
A recommendation for developing an effective performance management system is differentiate performance fairly and effectively.
30. _____ emphasizes the need for the performance management system to guide employees in contributing to the organization's success.
A. Specificity
B. Reliability
C. Validity
D. Strategic congruence
Strategic congruence is the extent to which a performance management system elicits job performance that is congruent with the organization's strategy, goals, and culture.