21. A lowest-cost provider is likely to be a small start-up business because the owner will provide labor.
22. There is usually only one company in an industry that can employ a differentiation strategy.
23. An organization pursuing a differentiation strategy can mostly ignore expenses and costs.
24. It is easy for an organization to pursue both cost leadership and differentiation strategies simultaneously.
25. Human resources are relatively easy for an organization to duplicate; therefore, it cannot be a source of competitive advantage.
26. The contingency approach to human resource management practices and the universalistic approach to human resource management are complementary and can be used together to develop an overall human resource strategy.
27. The human resource bundle that is based upon a commitment strategy includes empowerment of workers, careful screening of recruits, high levels of teamwork, and extensive sharing of information.
28. Studies comparing the control and commitment strategies almost always conclude that in most cases, the commitment strategy is best.
29. The commitment strategy can be demonstrated through a human resource bundle that encourages high involvement.
30. In organizations WITHOUT high-involvement work practices, high rates of quitting can be associated with higher productivity.