2. Glenn is the R&D manager with Quick Print Inc. The company is having a problem with one of its most popular copiers jamming. The vice president of marketing told Glenn that "we need to quickly...

2. Glenn is the R&D manager with Quick Print Inc. The company is having a problem with one of its most popular copiers jamming. The vice president of marketing told Glenn that "we need to quickly discover how to turn this problem into a desirable situation. You need to determine the underlying cause of the problem and perhaps even make improvements to the copier." When Glenn analyzes the underlying causes of the paper-jam problem, which function is he performing?

a.
analytics

b.
diagnosis

c.
feasibility

d.
synergy

e.
MBO