1.What is the term used to refer to the physical surroundings in which service operations occur and how these surroundings affect customers and employees? 2. What are the three terms used to describe...

occur and how these surroundings affect customers and employees? 2. What are the three terms used to describe the parts of a service operation that have
social
significance? 3. What is the service package of your college or university? 4. Relative to the behavioral science discussion, what practical advice do you have for a hotel manager to enhance the ending of a guest’s stay in the hotel?