1.What is the term for a flowchart that is used to separate value-added from non– value-added steps in a process?  2. What does the acronym DMAIC stand for? 3. A customer call center is evaluating...

value-added steps in a process?  2. What does the acronym DMAIC stand for? 3. A customer call center is evaluating customer satisfaction surveys to identify the most prevalent quality problems in their process. Specific customer complaints have been analyzed and grouped into eight different categories. Every instance of a complaint adds to the count in its category. Which Six Sigma analytical tool would be most helpful to management here?