1.The following table lists all costs of quality incurred by Sam’s Surf Shop last year. What was Sam’s appraisal cost for quality last year? 2. A common problem that many drivers encounter is a car...

was Sam’s appraisal cost for quality last year?

2. A common problem that many drivers encounter is a car that will not start. Create a fishbone

diagram to assist in the diagnosis of the potential causes of this problem. 3. A manufacturing company has been inspecting units of output from a process. Each product inspected is evaluated on five criteria. If the unit does not meet standards for the criteria, it counts as a defect for the unit. Each unit could have as few as zero defects, and as many as five. After inspecting 2,000 units, they discovered 33 defects. What is the DPMO measure for this process?