1.Of all the businesses you deal with, which ones do the best job of giving A-plus convenience/speed? Which do the worst job? How could the poor performers do better? 2. Select a business you are...

1.Of all the businesses you deal with, which ones do the best job of giving A-plus convenience/speed? Which do the worst job? How could the poor performers do better? 2. Select a business you are familiar with that does not currently use virtual waiting techniques. Explain how it could do so. 3. Write a report describing how the increase in online shopping

has affected customer demand for efficient, convenient service. How could a “brick-and-mortar” store selling similar products compete?