1.John can’t get any sound out of his laptop’s speakers. Which of the following factors could be the cause of this? (Select the two best answers.) A.      The sound driver needs to be installed....

1.John can’t get any sound out of his laptop’s speakers. Which of the following factors could be the cause of this? (Select the two best answers.)

A.      The sound driver needs to be installed.

B.      The laptop is on battery power.

C.      He’s using the wrong version of Windows Media Player.

D.      The volume is turned down.

2.       A customer reports that a computer is very loud and occasionally turns itself off. The computer is located under a desk directly on top of the carpet. Which of the following steps should be performed to remedy this situation? (Select the two best answers.)

A.      Remove the computer from the floor.

B.      Install a new hard drive.

C.      Replace the power cord.

D.      Wipe the computer down with a cloth.

E.       Clean the inside of the computer.