1.Flowcharts are a common process design and analysis tool used in both manufacturing and services. What is a key feature on flowcharts used in service operations that differentiates between the...

and services. What is a key feature on flowcharts used in service operations that differentiates

between the front-office and back-office aspects of the system? 2. What are the Three Ts relevant to poka-yokes in service systems? 3. List at least four characteristics of a well-designed service system.