1.A typical word processing package is loaded with poka-yokes. List three. Are there any others you wish the packages had? 2. Is certification under the ISO standards in this chapter necessary for...

others you wish the packages had? 2. Is certification under the ISO standards in this chapter necessary for competing in the modern market? What should companies consider when deciding whether or not to become certified? 3. Do you see any relationship between the ISO standards mentioned in this chapter and the competitive strategy concepts mentioned earlier in the text?