195)A large computer manufacturer is outsourcing the customer service department oftheir firm to India. The firm in India has promised to deliver the customerservice functions less costly and more effective than the large computer firmcan deliver the same services themselves. Why will the large computer firm needa service-level agreement before they proceed with this venture?
196)Explain how the “service platform” perspective makes it easier tounderstand the business value provided by infrastructure investments.
197)We read constantly in the popular press about the need to “go green ”in business. Is there a need to “go green” in the IT industry or isit just a play for positive public perception?
198)What are the advantages and disadvantages of a multi-touchinterface? How useful is it? Explain.
199)What business and social problems does data centre powerconsumption cause?
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