195) A large computer manufacturer is outsourcing the customer service department of their firm to India. The firm in India has promised to deliver the customer service functions less costly and more...

195)

A large computer manufacturer is outsourcing the customer service department of

their firm to India. The firm in India has promised to deliver the customer

service functions less costly and more effective than the large computer firm

can deliver the same services themselves. Why will the large computer firm need

a service-level agreement before they proceed with this venture?

196)

Explain how the “service platform” perspective makes it easier to

understand the business value provided by infrastructure investments.

197)

We read constantly in the popular press about the need to “go green ”

in business. Is there a need to “go green” in the IT industry or is

it just a play for positive public perception?

198)What are the advantages and disadvantages of a multi-touch

interface? How useful is it? Explain.

199)

What business and social problems does data centre power

consumption cause?