193) John is going to a conference to get training in the area of enterprise systems. Upon his return he needs to be able to instruct upper management at his firm on "How do enterprise systems help...

193) John is going to a conference to get training in the area of enterprise systems. Upon his return he needs to be able to instruct upper management at his firm on "How do enterprise systems help businesses achieve operational excellence?" Describe how he should answer that question.

194) Robert is going to a conference to get training in the area of SCM. Upon his return he needs to be able to instruct upper management at his firm on "How do supply chain management systems coordinate planning, production, and logistics with suppliers?" Describe how he should answer that question.

195) Eddy is going to a conference to get training in the area of CRM. Upon his return he needs to be able to instruct upper management at his firm on "How do customer relationship management systems help firms achieve customer intimacy?" Describe how he should answer that question.

196) What are the advantages and disadvantages of using cloud-based enterprise applications?