187) Define operational excellence. How can information systems help achieve it? 188) You work for an auto manufacturer and distributor. How could you use information systems to achieve greater...

187) Define operational excellence. How can information systems help achieve it?

188) You work for an auto manufacturer and distributor. How could you use information systems to achieve greater customer intimacy?

189) Studies of returns from information technology investments show that there is considerable variation in the returns firms receive. How does the concept of concept of complementary assets explain this variation in returns to the firm?