175) What is knowledge management? What types of knowledge might a company such as a taxi service have, and could a taxi service benefit from knowledge management?
176) Briefly outline the knowledge management chain as it might apply to the online catalog system of a public library.
177) Identify the three major types of knowledge management systems. Provide two examples of each.
178) How can knowledge be gathered from the personal and undocumented expertise of professionals within a firm? List at least four ways to gather and disseminate such knowledge.
179) Why are knowledge workers so important to the digital firm? What are their functions and which of these do you feel is most critical to the success of the firm? Why?
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